Cancellation:

The cancellation policy is the scheme provided on Swasha’s website, which is available at www.swasha.org .This cancellation policy (“Policy”) outlines the mechanism by which a customer can cancel an order placed on the Platform.

As a customer, you have the right to cancel your order within 24 hours of placing it or before it's dispatched, whichever occurs earlier. In the event of cancellation, we will promptly refund any payments you've made for the order. Please note that we do not permit partial cancellations.

For bulk orders, if cancellation is made before 24 hours, no charges will apply but if cancellation is made after 24 hours, a 15% charge on the product will be applied. An upfront payment of 50% is required for bulk orders when placing the order. The remaining payment is split into two parts: 40% should be paid before shipping, and the remaining 10% should be paid upon delivery.

However, if we suspect any fraudulent transactions or violations of our website's terms and conditions, we reserve the right to cancel such orders at our sole discretion. A record of fraudulent transactions and customers will be maintained, and access to such customers may be denied, along with the cancellation of any orders they place.

Return Criteria:

While we understand your preferences, returns are not accepted based solely on personal preferences like the product's design or color, which are inherent characteristics. However, we do allow returns within 5 days from the date of delivery for valid reasons, such as receiving a damaged, defective, or wrong product.

How to return?

If a customer wants to return a product:

1. Visit our website and log in to your account.
2. Navigate to the "My Orders" section.
3. Locate the specific order containing the product you wish to return.
4. Click on the "Request Return" option associated with that order.
5. Provide details about the reason for your return.
6. Submit your return request.

After you've submitted your return request:

• One of our customer service representatives will promptly review your request.
• They will reach out to you via the contact information provided in your account to gather further details about the issue.
• Once the details are confirmed and the reason for return aligns with the situation, our team will initiate the pick-up process.

While returning your product follow these steps:

• Pack the item securely with the tag intact.

• Include proof of purchase.

We strive to ensure that your return experience is seamless and hassle-free. If you have any additional questions or concerns, please feel free to reach out to our customer support team.

Refund Process:

• Prepaid Orders: Refunds for prepaid orders will be initiated within 15 days to the original payment mode after we receive the returned product from our delivery partner.
• Cash on Delivery (CoD): For customers who selected Cash on Delivery, our efficient customer service team will assist you. We will reach out using the contact details provided in your account to gather essential refund information, such as UPI or bank account details. Please provide these details via email, and once received, we will initiate the refund process within 15 days.

Impact on Offers and Discounts:

If a product is cancelled or returned in line with our policy, any applied offers, promotions, or discounts will be forfeited, unless stated otherwise. It's important to adhere to our guidelines to ensure a seamless return and refund process.

At Swasha, we strive to ensure your satisfaction and provide transparency throughout the return, refund, and cancellation process. Should you have any queries or require assistance, our dedicated customer service team is here to help. Your experience matters to us, and we're committed to providing a smooth and satisfactory shopping journey.